My stay at Hotel Astoria in Zermatt was nothing short of good! The authentic Swiss Alpine charm of the hotel and the friendly staff made my experience truly special. However, the shower area was a bit tricky for me to navigate due to its height. Overall, I loved the genuine warmth of the place and would definitely come back!
Rooms
9.0
The room I stayed in was spacious and beautifully styled, featuring high ceilings and a cozy sitting area. The cleanliness was impressive, though I found the bathroom a bit dated.
Service
10.0
The staff were incredibly friendly and attentive. Mark, the owner, made me feel right at home and went out of his way to ensure all my needs were met. He even opened the wellness center early just for the ladies!
Location
9.0
The hotel was perfectly located in the center of Zermatt, making it easy for me to walk to shops, restaurants, and the bus stop for ski lifts. I loved being surrounded by the lively atmosphere.
Dining
8.0
The meals were fresh and delicious, served right on time. I enjoyed both breakfast and dinner, but I wished there had been more options like scrambled eggs or bacon in the breakfast spread.
Facilities
9.0
The wellness center was a wonderful retreat after a day on the slopes, with two saunas and a relaxing area that's perfect for unwinding. Plus, the ski room was super handy for storing gear.
James
United States of America,
February
2025
7.4/10
Staying at Hotel Astoria was truly a good experience, marked by the authentic Swiss charm and welcoming atmosphere. The spacious room I had offered stunning views, and the staff were incredibly attentive, making sure all my needs were met. While the location was great for exploring Zermatt, I did notice a bit of noise from nearby bars late at night, which detracted from the overall tranquil experience.
Rooms
9.0
My room was spacious, clean, and equipped with a charming sitting area. I especially loved the wrap-around balcony with lovely views of the Matterhorn, though it faced away from it.
Service
10.0
The service was fantastic. Mark, the owner, was exceptionally friendly, making everyone feel at home, and the staff were always eager to help, from meal adjustments to local recommendations.
Location
8.0
The hotel was conveniently located in the heart of Zermatt, making it easy to access shops and restaurants. However, the noise from nearby nightlife could be heard at times, especially with the windows open.
Dining
8.0
I really enjoyed the breakfast; the variety was great and everything was fresh. It would have been nice if the restaurant offered dinner options on-site, though.
Facilities
9.0
The wellness center was a soothing retreat after skiing. The ski room with boot heaters was also a fantastic touch, making everything super convenient.
Eric
United States of America,
December
2024
5.0/10
My stay at Hotel Astoria was charming yet not without its quirks. The staff's friendliness and attentiveness truly stood out, making me feel welcome. However, the heating in my room left something to be desired, occasionally leaving me feeling a bit chilly. The location was excellent, conveniently situated near bars and restaurants. and the breakfast selection was decent, though not particularly nice.
Rooms
7.0
I appreciated the spaciousness and cleanliness of my room, complete with a lovely balcony that offered great views of the Matterhorn. However, the heating system struggled on the colder night, causing some discomfort.
Service
9.0
The staff was good and went out of their way to ensure I had what I needed, even accommodating meal preferences when necessary.
Location
9.0
The hotel is perfectly located within a short walk to various eateries and the ski shuttle, making it very convenient for my skiing plans.
Dining
7.0
Breakfast was a classic European buffet—good quality. not overly extensive but sufficient to start my day.
Facilities
6.0
The ski room was equipped with boot heaters, which was a nice touch, although there were a few minor issues with some amenities that needed attention.
George
United States of America,
December
2024
6.8/10
My stay at Hotel Astoria was filled with charming experiences. The staff was incredibly attentive and made me feel like family. The food, especially dinner, was fresh and delicious each night. However, my room, while spacious and clean, had some maintenance issues that affected my overall comfort. Still, the location and views of the Matterhorn were highlights of my trip.
Rooms
8.0
I had a spacious room with a quaint wrap-around balcony. The high wood vaulted ceiling added a lovely character, though the bathroom felt somewhat dated.
Service
10.0
The staff's hospitality truly stood out. Mark, the owner, was especially engaging, even opening the wellness center early just for ladies. They really went above and beyond.
Location
9.0
Hotel Astoria's location was perfect. It was just a short walk to the ski lifts and close to shops and restaurants, making it very convenient.
Dining
8.0
I enjoyed the breakfast and dinner at the hotel. Each meal was on time and well-prepared, although breakfast could have offered a bit more variety.
Facilities
9.0
The wellness center was a nice feature. It had saunas and relaxation areas, but the ski room with boot heaters and storage was particularly convenient for my skiing.
John
United States of America,
December
2024
7.2/10
I had a wonderful stay at Hotel Astoria, where the staff’s attentiveness and friendliness stood out the most. The location was incredibly convenient, allowing me easy access to local bars and restaurants, as well as ski rental services. I found the dining experience enjoyable, especially the fresh, well-prepared meals. However, while my room was spacious and comfortable, the bathroom could benefit from an update.
Rooms
8.0
My room was spacious and spotlessly clean, featuring a cozy sitting area and windows with charming ruffled curtains. The wraparound balcony offered lovely views, though not directly of the Matterhorn. The bathroom was functional but slightly dated.
Service
10.0
The staff at Hotel Astoria were really good, making me feel welcome and comfortable throughout my stay. Marc, the owner, was particularly engaging and helped me with ski logistics.
Location
9.0
The hotel is perfectly situated within walking distance of many attractions and ski rentals, making it easy to explore Zermatt. It's also a quieter spot, despite being close to lively bars.
Dining
9.0
The breakfast buffet was plentiful and fresh, with a good variety of options. I also appreciated the home-cooked dinners, which were delicious and on time.
Facilities
8.0
The ski room was a great convenience, complete with boot heaters and storage. Plus, the wellness center was a lovely spot to relax after a day of skiing.
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